Front Office Agent

Based in Red Planet Cagayan De Oro


  • Responsible for attending to the needs of guests, especially during check-in and check-out. 
  • Providing information to guests about hotel policies, services and amenities. 
  • Register all incoming guests, making sure all pertinent information is obtained, identification checked, confirmation sheet is printed and signed by guest. 
  • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). 
  • Selling rooms to “walk-in” customers. 
  • Entering/changing reservation information on the computer system. 
  • Anticipates guests and hotel needs by constantly evaluating the hotel environment and guests for cues. 
  • Posting charges to guest accounts. 
  • Processing payments accurately from guests. 
  • Making necessary corrections to guest accounts. 
  • Supervise the housekeeping team and perform room quality checks. 
  • Informing the housekeeping department about room status/availability. 
  • Listening for and responding to guest complaints. 
  • Cleaning the front desk area. 
  • Maintaining daily logs; daily reservation count for arrivals and departures. 
  • Prepares and documents accurate shifts and daily reports. 
  • Balancing shift work and cash drawers. 
  • Acts with integrity, honesty and knowledge that promote the mission, values and culture of Red Planet Hotels. 
  • Delivers consistent Red Planet Experience and Red Planet Service to all guests at all times. 
  • Maintains regular and consistent attendance and punctuality. 
  • Maintains a clean and organized workspace to enhance productivity. 
  • Recognizes and reinforces individual and team accomplishments. 
  • Provides coaching to newly-joined employees as required. 
  • Adheres to all company standards, procedures, and guidelines. 


  • Candidates must possess at least a Bachelor's/College Degree, Hospitality/Tourism/Hotel Management or equivalent. 
  • Required skill(s): excellent interpersonal, customer service oriented, computer literate, Proficient Skills In Oral Communication. 
  • Required language(s): English, Filipino 
  • Must have at least 1 year of working and/or acquired experience in the hotel or related field is required for this position. 
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. 
  • Willing to work in shifting schedules including a graveyard. 
  • Must be willing to be assigned in Cagayan De Oro City. 
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