Front Office Agent

Based in Red Planet Cagayan De Oro

Responsibilities:

• Responsible for attending to the needs of guests, especially during check-in and check-out. 
• Providing information to guests about hotel policies, services and amenities. 
• Register all incoming guests, making sure all pertinent information is obtained, identification checked, confirmation sheet is printed and signed by guest. 
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). 
• Selling rooms to “walk-in” customers. 
• Entering/changing reservation information on the computer system. 
• Anticipates guests and hotel needs by constantly evaluating the hotel environment and guests for cues. 
• Posting charges to guest accounts. 
• Processing payments accurately from guests. 
• Making necessary corrections to guest accounts. 
• Supervise the housekeeping team and perform room quality checks. 
• Informing the housekeeping department about room status/availability. 
• Listening for and responding to guest complaints. 
• Cleaning the front desk area. 
• Maintaining daily logs; daily reservation count for arrivals and departures. 
• Prepares and documents accurate shifts and daily reports. 
• Balancing shift work and cash drawers. 
• Acts with integrity, honesty and knowledge that promote the mission, values and culture of Red Planet Hotels. 
• Delivers consistent Red Planet Experience and Red Planet Service to all guests at all times. 
• Maintains regular and consistent attendance and punctuality. 
• Maintains a clean and organized workspace to enhance productivity. 
• Recognizes and reinforces individual and team accomplishments. 
• Provides coaching to newly-joined employees as required. 
• Adheres to all company standards, procedures, and guidelines. 

Requirements:

• Candidates must possess at least a Bachelor's/College Degree, Hospitality/Tourism/Hotel Management or equivalent. 
• Required skill(s): excellent interpersonal, customer service oriented, computer literate, Proficient Skills In Oral Communication. 
• Required language(s): English, Filipino 
• Must have at least 1 year of working and/or acquired experience in the hotel or related field is required for this position. 
• Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. 
• Willing to work in shifting schedules including a graveyard. 
• Must be willing to be assigned in Cagayan De Oro City.