Quality of Service and Product
  • Revinate
    Online Reviews Monitoring

    It is critical, especially for a new brand like ours, to know what is being said about our hotels on any site producing user generated content.

    Revinate monitors millions of content sources for any mentioned topic related to our hotels, our services, and also our competitors.

    By monitoring every mention, whether on online travel agencies, social media, or blogs, we can better understand our guests' and prospective guests' sentiments wherever they post online.

    Understanding our guests’ experiences is important for improving our products and services. We use Revinate to reflect on our guests' feedback, implement improvements, and turn guests into brand advocates to drive exposure and new bookings.

  • One Room One Day Programme
    Asset Management

    As hotel owners, we know how important it is to maintain our assets.

    We developed an Asset Management program which allows us to ensure our hotels always look new and attractive. This program, by renovating our rooms in a daily rotation, guarantees high quality rooms for all of our hotels.

    All rooms are stripped down before being fully repainted and touched up in detail by our maintenance team. Housekeeping then takes over for a deep cleaning to ensure the best experience for our customers.

  • Mystery shopper
    Guest Experience

    Albatross’s mystery shopper programmes are designed to improve our hotels' performance.

    These programmes help us to assess the strengths of our hotels and areas for improvement in terms of products and services. They also ensure that our staff respect our standard procedures and show us where to invest our training and which areas need to be improved.

    Mystery shopper auditors are selected to represent each hotel's clientele based on gender and age. The audits conducted are based on customer experience to ensure constructive, relevant, and actionable feedback.

Maintaining Relevance with our Guests
  • Remembered
    Loyalty Programme

    Red Planet’s Remembered loyalty programme provides guests with a 10% discount on all their stays at every Red Planet hotel worldwide. Guests can sign up on our website, mobile app, or at the front desk and they will instantly receive a mobile virtual loyalty card through our app (just turn your phone sideways!).

  • In-Stay Mode
    Special Red Planet Features
    • Chat with Front Desk

      From the minute a booking is made, guests can send a message from within our app right to our front desk staff for any special requests or questions and are guaranteed an answer within minutes.

    • In-House Phone

      An industry first – rather than cluttering up our lobbies and rooms with house phones, we’ve built it right into our app. Once they check in, guests are instantly able to call the front desk or other rooms from within our app.

    • Local Attractions

      Whether it’s things to do, places to eat, or where to party when the sun goes down – In-Stay mode has our guests covered. Guests are able to start researching before they check-in, or look up some last minute attractions – all from within our smartphone app.

    • Directions to Hotel

      Our guests are never lost with In-Stay Mode. A push of a button is all it takes to get directions from their current location back to the hotel.