• Maintain courteous guest service and respond promptly to guest questions, complaints and/or requests.
  • Hire, train, motivate, supervise, coach, develop, empower the employees.
  • Maintain proper maintenance of the building and grounds by implementing Preventive
  • Maintenance guidelines.
  • Maintain the methods and procedures used by employees for compliance with operating procedures.
  • Review Daily Cash Drop with Settlement Reports. Make bank deposit daily.
  • Review Daily Income Report and Occupancy Report to ensure accuracy.
  • Perform daily inspection of guest room, lobby, general hotel areas and surrounding hotels areas.
  • Monitor and control inventories for operating equipment, linen and uniform to ensure par stocks are maintained and costs are controlled.
  • Maintain appropriate standards of dress, hygiene, uniforms, appearance, posture and conduct of all employees.
  • Supervise outside contractors/vendors, café operators and convenience store to ensure contractual compliance.
  • Implement and control departmental procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.
  • Verify the property is in compliance with all health, fire/safety and local municipal regulations.
  • Perform other tasks as deem necessary for the smooth operations of the hotel.


  • Japanese Native
  • Candidate should have a good command of English
  • Self confident and an ability to interact with all types of people
  • Must be ambitious, service oriented, a go getter and a strong desire to succeed
  • Build and maintain relationships with internal and external customers.
  • Understands and anticipates customers’ needs; take action to address customer needs, and  strives to exceed customer expectations.


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