HOTEL MANAGER - JAPAN

Responsibilities:

• Maintain courteous guest service and respond promptly to guest questions, complaints and/or requests.
• Hire, train, motivate, supervise, coach, develop, empower the employees.
• Maintain proper maintenance of the building and grounds by implementing Preventive
• Maintenance guidelines.
• Maintain the methods and procedures used by employees for compliance with operating procedures.
• Review Daily Cash Drop with Settlement Reports. Make bank deposit daily.
• Review Daily Income Report and Occupancy Report to ensure accuracy.
• Perform daily inspection of guest room, lobby, general hotel areas and surrounding hotels areas.
• Monitor and control inventories for operating equipment, linen and uniform to ensure par stocks are maintained and costs are controlled.
• Maintain appropriate standards of dress, hygiene, uniforms, appearance, posture and conduct of all employees.
• Supervise outside contractors/vendors, café operators and convenience store to ensure contractual compliance.
• Implement and control departmental procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.
• Verify the property is in compliance with all health, fire/safety and local municipal regulations.
• Perform other tasks as deem necessary for the smooth operations of the hotel.

REQUIREMENTS:

• Japanese Native
• Candidate should have a good command of English
• Self confident and an ability to interact with all types of people
• Must be ambitious, service oriented, a go getter and a strong desire to succeed
• Build and maintain relationships with internal and external customers.
• Understands and anticipates customers’ needs; take action to address customer needs, and  strives to exceed customer expectations.

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