IT Support Specialist


Role requirements:

  • At least four years of IT support experience operating in a diverse environment.
  • In-depth and persistent learning up to date knowledge of best practices in IT administration, including network and systems security.
  • Solid understanding of and hands-on experience in computing operating systems such as Windows, macOS, Linux distributions, Android, and iOS.
  • Solid understanding of and hands-on experience in server environments such as on-premises, cloud, hybrid, and virtualization.
  • Solid understanding of and hands-on experience in network environments such as WAN, LAN, WLAN, particularly Wi-Fi, switching, and security.
  • Analytical skills to study problems and identify and record solutions. Research and documentation skills.
  • Flexibility to support non-office hours in case of an impacting downtime and the ability to provide remote or on-site (travel) troubleshooting when needed.
  • Confident interpersonal and communication skills to interact effectively across organisation levels.
  • Excellent in Thai and English verbal and written communication skills.


Job Description:

  • Handles tiers 1 and 2 IT support concerns through the helpdesk system or via phone, email, and in-person
    • Tier 1:
      • Installs, configures, maintains, and supports computing systems, including but not limited to laptops, desktops, mobile phones, printers, user accounts, email, and standard applications.
      • Manages and monitors internal assets to ensure accurate inventory records.
    • Tier 2:
      • Installs, configures, maintains, and supports server and network systems.
      • Installs, configures, maintains, and supports server and network systems.
      • Coordinates with ISP for internet issues.
      • Maintains and supports the IT Infrastructure standards and security.
      • Keeps track of network and systems health and performance.
      • Documents helpful information such as lessons learned or any process improvement.
  • Helps in processing IT purchases.
  • Be creative and bring studies to improve the efficiency and reliability of IT systems.
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